THE FRONT & CENTRE KNOWLEDGE HUB
From “who will you send?” to “what if someone cancels?” Find the practical answers that help you book with confidence.
35 answers
Special requirements
Yes. Supply your costume and add a costume performer in the estimate builder, with an optional chaperone to guide the performer and help them move safely around guests and obstacles. We recommend 20–40 minutes performing followed by a 20-minute break, adjusted for the temperature and costume.
Reliability & support
Our team will work to source suitable replacement cover and discuss the options with you. Support for ongoing bookings is available seven days a week, 7am–10pm UK time. Replacement availability and arrival times cannot be guaranteed.
Reliability & support
Call the team if an expected arrival is missing or you cannot contact the person. Give the agreed reporting point and shift start time.
Reliability & support
Raise concerns during the event so the team has a chance to help. Explain the gap between the agreed brief and what is happening.
Reliability & support
Use the contact in your booking confirmation. Envisage’s published mobile is 07810 550202; call for an urgent staffing problem rather than relying on a new website enquiry.
Reliability & support
For essential positions, plan how you would cope with an absence before the event. Extra cover can be discussed as part of the staffing scope.
Changes & cancellations
Email the office. Cancellation charges usually apply under the terms agreed for your booking; ask the team to confirm the amount in writing.
Changes & cancellations
Ask the team to review the new date before assuming your existing team or price can transfer.
Changes & cancellations
Send the revised headcount and affected shifts as soon as possible. Changes depend on availability and the agreed booking terms.
Changes & cancellations
Contact the booking team to agree a change to the shift and any cost before it happens. Do not assume early release reduces the invoice.
Changes & cancellations
Tell the team what has changed and ask how your booking can be adjusted. The applicable terms determine any charges.
Choosing your team
We start with the work you need done. James, Faith, Megan, Jaden and Karen form the recruitment team matching people to your brief.
Choosing your team
Choose “I want to approve my staff” when booking, at no extra charge. We’ll send a shortlist matched to your brief, rather than a large selection to work through.
Choosing your team
Make continuity a priority in your brief. For longer runs, a consistent pool can be more practical than expecting every person to cover every shift.
Choosing your team
Yes, include the language, level and task in your enquiry so suitability and availability can be discussed.
Choosing your team
Define the activity and the result you want. Greeting visitors, qualifying leads and closing sales are different roles.
Quotes & booking
Send the location, dates, working hours, approximate team size and what people will do. An outline is fine if you are still planning.
Quotes & booking
Look for a clear total and an agreed scope: roles, staff numbers, shifts and any additional costs.
Quotes & booking
An enquiry on this website is not a confirmed booking. Follow the team’s booking instructions and retain the written confirmation.
Quotes & booking
Full payment is required to secure your booking, unless our team agrees another arrangement. You can request an invoice at the booking stage; an invoice request alone does not reserve staff.
Quotes & booking
You can submit a booking request with less than seven days’ notice without paying. We check availability and send a payment request only after approval.
Quotes & booking
Envisage sends staff details once staffing is confirmed and payment received. Check the expected timing with your booking contact.
Preparing for the day
Give the team a short, usable brief with the message, audience, duties and practical arrangements. Include any training you need in the agreed scope.
Preparing for the day
Separate the reporting time, briefing time and time the position must be ready for visitors. Agree these with the booking team.
Preparing for the day
Plan relief cover for any position that must stay staffed. Agree break timings and arrangements before the event.
Preparing for the day
Specify the dress code and who provides each item. Include sizes and collection arrangements for branded clothing.
Preparing for the day
Consider one when multiple positions, staggered shifts or a large venue make coordination a job in itself.
Preparing for the day
Agree responsibility for each item before the event. Staff cannot start smoothly if access passes or essential equipment are missing.
Special requirements
Tell us exactly what the activity involves and any organiser requirements before booking. Additional checks or qualifications need to be confirmed for the role.
Special requirements
Ask the booking team for the current documents relevant to your booking and your organiser’s requirements.
Special requirements
Yes, explain the visitor journey and the support you want staff to provide. Agree the duties, preparation and escalation route.
Special requirements
Start with an email enquiry. Include your country, time zone, event venue and dates in UK local time.
Special requirements
Yes, set out each location and shift separately so the requirements can be reviewed as one project.
Payroll and checks
We manage staff payroll and right-to-work checks as part of your booking.
Staffing costs
See what affects your price, what is included and a worked example. For your own dates and team, use the estimate builder.
Planning your team
Start with the roles and places that need cover, then allow for busy periods, briefings and breaks.
Try a shorter phrase, choose another topic or clear the filters. You can also ask us directly.
PRACTICAL GUIDE
Start with the work that must happen at the same time, rather than choosing a headcount from the total visitor number.
Read the guide ↗PRACTICAL GUIDE
A useful quotation explains the work and the assumptions behind the price. Compare like for like, not just hourly rates.
Read the guide ↗PRACTICAL GUIDE
A short, specific brief gives staff something they can use on a busy floor. Make it clear what they should do, say and escalate.
Read the guide ↗PRACTICAL GUIDE
A multi-week visitor experience needs a plan for consistency, changing demand and the energy required across the whole run.
Read the guide ↗Try different team sizes, daily hours and event lengths before requesting a quotation.
Use the staffing-hours planner ↗